We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use Lucky 11.11's online gaming services.

Information We Collect

• We may collect basic personal details (such as name, email, and contact information) when you register.
• Usage data (such as gameplay activity, device information, and IP address) may be collected to improve our services.

How We Use Your Information

• To provide and maintain our services.
• To ensure fair play and security.
• To comply with applicable laws and regulations in Sri Lanka.

Analytics & Session Recording

• We use analytics tools (Google Analytics and Microsoft Clarity) to understand how players use the site — pages viewed, clicks, and aggregated session recordings — so we can improve the experience.
• Sensitive fields such as passwords, email, and bank details are automatically masked and are never captured in these recordings.
• This behavioural data is pseudonymous, retained for a limited period, and used only to improve the product.

Data Protection

• We use reasonable technical and organisational measures to protect your information.
• We do not sell or share your personal data with third parties except as required by law.

Your Rights

• You may request access, correction, or deletion of your personal information.
• You may opt out of promotional communications at any time.